Privacy Policy

This Privacy Policy explains how Tenderup Pty Ltd ("Tenderup", "we", "us" or "our") collects, uses, stores and discloses your personal information when you use the Tenderup platform and related services (the "Service"). We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We collect information you provide directly and information generated through your use of the Service, including:

• Account information — name, email address, phone number, position and password.
• Company information — company name, ABN, address, branding and estimator profiles.
• Project content — drawings, plans, specifications, fire engineering reports, tenders, pricing and related documents you upload or create.
• Usage data — log data, device and browser information, and how you interact with the Service.

We use your information to:

• Provide, operate, maintain and improve the Service;
• Run AI symbol detection, take-off, costing and tender generation features;
• Manage your account, subscription and billing;
• Respond to enquiries and provide support;
• Send service-related communications; and
• Meet our legal and regulatory obligations.

We do not sell your personal information. We may share it with trusted third-party service providers who help us operate the Service (for example, cloud hosting, database, storage and email providers), and where required or permitted by law. These providers are only permitted to use your information to perform services on our behalf.

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification and disclosure, including encryption in transit, access controls and secure cloud infrastructure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Drawings, tenders and other content you upload or create remain yours. We process this content solely to provide the Service to you and your organisation, and we do not use it for any other purpose without your consent.

We use cookies and similar technologies to keep you signed in, remember your preferences and understand how the Service is used. You can control cookies through your browser settings, though some features may not function correctly without them.

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond within a reasonable period.

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date above.

If you have any questions about this Privacy Policy or how we handle your information, contact us at privacy@tenderup.com.au.